1.      Do you ship internationally?  Yes, we provide worldwide shipping.
Shipping rates vary upon location.  Please call Bottom Dollar Shoes to place
your order internationally. (757) 478-7768

2.      Do you ship to PO Boxes and APO/FPO addresses?  Of course! PO Boxes and APO/FPO shipping addresses will ship via USPS, so the transit time may
take a few days longer.  Please call Bottom Dollar Shoes to ship your order
via PO Box or APO/FPO.  Shipping fees may vary.

3.      Do you ship overnight, 2nd Day, and 3 Day Air?  Yes, we do.  All
footwear and some of our apparel can ship express.  The only item that
cannot ship express is the DG Collections.  Rates will vary upon weight of
the order.  For express shipping please call our office for shipping rate
details. (757-478-7768)

4.      How do I track my order? Once your order has been scanned and
processed for shipment, we will email you a UPS tracking code.  PO Boxes and
APO/FPO address will ship via USPS and a tracking number will not be
unavailable.  It is important the customers give a valid email address when
placing their order.  This is the best way for us to communicate with you
with reference to your tracking information.

5.      How long does it take to ship my order?  We pride ourselves in
shipping orders with 1-2 business days.  The only exception is out DG
Collection.  These orders will ship within 5-7 business days.

6.      What is your return policy? We accept returns.  The customer will
simply need to send back the item to Bottom Dollar Shoes, 1340 N. Great Neck
Rd., Suite 1272-259, Virginia Beach, VA,, 23454 within 10 business days of
receipt.  Items must not have been worn and there is a 15% restocking fee.
Unfortunately, apparel items cannot be returned unless it was do to a
manufacture defect.  Of course, if the item is damaged we will refund your
full order price.

7.      Do you offer exchanges?  Yes, this only applies to footwear.  Simply
mail back the footwear to Bottom Dollar Shoes, 1340 N. Great Neck Rd., Suite
1272-259, Virginia Beach, VA, 23454.  Please reference to the style you
would like to exchange for.  Once we receive the footwear, we will contact
you for shipping rate payment.  The customer will need to pay for the
shipping of the exchange footwear.

8.      Do you have catalog?  No not at this time.  We anticipate our
catalog will be ready by fall.

9.      Are all shoes in stock?  We keep a daily up keep on all backorders
and in stock items.  However, inventory may not always be the most up to
date.  Inventory changes by the hour.  If you have any questions about
certain styles you can email us at tammy@bottomdollarshoes.com or call us at
(757) 478-7768.  If a style is not in stock we will notify you within 1
business day of your order placement.

10.     What company's do you usually carry and supply?  We currently carry
Ellie Shoes, The Penthouse Collection, The Highest Heel Collection, Jante
Shoes, Karo Shoes, Sensual Mystique Apparel, Elegant Moments Lingerie, and
Dream Girl Direct.  By fall-winter season we will be introducing our first
private collection (Bottom Dollar Shoe Collection).

11.     What are you hours? Our hours are Monday-Friday 7am-5pm EST.
Occasionally we will be in the office early and late evening hours.  If we
are here after business hours we will always answer.